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Key responsibilities & Accountabilities:

• Lead continuous Improvement initiatives by encouraging idea generation and collaboration across teams to identify ways in which we can improve our Technology services.
• Design, build, and implement automation solutions using Robotic Process Automation (RPA) technologies including Microsoft Power Platform and others
• Develop, and maintain scripts to automate routine IT administration tasks and reduce manual efforts using PowerShell, Python and others
• Improve Service Delivery by engaging in project planning to understand project scope, objectives and deliverables
• Ensure alignment of project goals with service operational requirements and customer experience
• Support Project Delivery by making sure automation and Self-service options are explored and implemented wherever possible.
• Lead projects as required, from design to deployment to handover
• Stay current on industry trends and best practices for Automation and AI technologies
• Ensure that Automated solutions follow best practices including security and data protection
• Research Automation and AI technologies that could further enhance our Service Delivery capabilities and run experiments to trial them.
• Salesforce administration (desirable)
• Knowledge share with the wider team and produce documentation

Skills & Ability

• 5 years experience in Power platform.
• Strong experience with continued service improvement
• Experience with delivery of IT services to a large corporation
• Strong technical ability with Robotic Process Automation (RPA) technologies including Microsoft Power Platform and others
• Experience in administration of ITSM systems and implementation of Artificial Intelligence technologies
• A desire to strive for continuous improvement.
• Well versed in Microsoft applications and services
• Strong attention to detail
• Strong experience in project delivery methodology