applicants

We’re seeking a proficient Level 2 IT Support Technician to provide hands-on technical support for an active call center located in The Alfred, one of Colombo’s premier business towers.
The ideal candidate will be responsible for supporting daily IT operations, maintaining reliable connectivity, and coordinating with off-site Level 3 engineers when needed.

This role requires strong troubleshooting skills, a proactive mindset, and the ability to work independently on-site to ensure smooth technical performance across all systems.

Key Responsibilities

• Provide day-to-day technical support for computers, VoIP systems, and network infrastructure.
• Manage workstation setup, troubleshooting, and system imaging.
• Diagnose and resolve issues related to Windows, hardware, and peripherals.
• Monitor connectivity and ensure uninterrupted call center operations.
• Escalate complex issues to Level 3 or remote teams when necessary.
• Maintain IT inventory, cables, routers, and other related equipment.
• Perform regular system updates, patching, and antivirus checks.

Qualifications

• 2–4 years of IT support experience (Level 2 or higher).
• Strong knowledge of Windows OS, Office 365, and basic networking (LAN/WAN, routers, firewalls).
• Experience supporting VoIP systems (3CX, RingCentral, or similar) is a plus.
• Fluent in English, with clear communication skills.
• Ability to work independently on-site in a professional call center environment.

Preferred Skills

• Familiarity with Active Directory, Azure, and basic server maintenance.
• Hands-on experience with hardware installation and configuration.
• Previous experience in BPO or call center IT environments preferred.

Compensation

• Competitive monthly salary based on experience.
• Long-term, stable position with growth potential under a U.S.-based management team.