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Bileeta (Pvt) Ltd is an award-winning Technology Company that takes pride in developing innovative Enterprise Solutions to empower various industry landscapes with a focus on offering better experiences for the communities we serve.

We are looking for dynamic professionals with hands-on experience in SaaS ERP or SaaS Product Client Support to join our team of client support specialists. In this role, you will be responsible for providing post go-live functional support to clients using our ERP solution.

Job Title - Support Engineer

As a Support Engineer, you will leverage your knowledge of ERP/SaaS applications to assist clients in resolving functional and system-related issues. Your role will combine problem-solving, application understanding, and client management, ensuring the smooth operation of our solutions after go-live.

Qualifications and Experience We're After

• 1 - 2 years' hands-on experience providing post go-live functional support for SaaS ERP solutions OR at minimum, experience in SaaS products providing client functional support.
• Degree or degree equivalent (at minimum part) qualification in finance or related fields such as CIMA, CMA, ACCA, CA.
• Good understanding of ERP or SaaS application workflows, client challenges, and standard support procedures is essential.
• Familiarity with accounting concepts and financial standards.
• Exposure to finance, operations, or auditing domains would be an added advantage.
• Prior experience with ERP implementation or as an ERP user would be an added advantage.

Your Key Roles and Responsibilities

• Provide timely and effective technical and financial process-related support to clients.
• Manage and address client requirements for ongoing projects with precision and professionalism.
• Escalate unresolved queries to the appropriate level of support.
• Identify and track issues, ensuring they are routed to the correct resources.
• Update support records and generate activity reports.
• Guide customers through the problem-solving process with clarity and patience.
• Follow up with clients, provide feedback, and ensure efficient and satisfactory resolution of issues.
• Maintain proper documentation and closure of all support cases.

We encourage applications from all qualified candidates who are interested in joining our team. Help us make a difference in the technology industry and contribute to our vision of enriching people's live through innovation and excellence.

If you meet the above qualifications and are passionate about contributing to Bileeta's growth, please send your resume to careers@bileeta.com within 7 days of this advertisement.