itpro.lk

applicants

About WEBXPAY

WEBXPAY is Sri Lanka's leading digital payment platform, transforming the financial landscape with cutting-edge payment solutions and expanding into a full-spectrum fintech ecosystem. Our commitment to innovation and customer-centricity positions us as a driving force in the digital payment space

About the Role:

We are seeking a proactive and customer-focused Relationship Executive to join our dynamic team. This role is crucial in expanding our merchant network, fostering strong relationships with existing partners, and ensuring seamless customer service for our Point-of-Sale (POS) merchants. The ideal candidate will be a result-driven individual with a passion for digital products and a solid understanding of the banking landscape

Key Responsibilities:

• Initiate and conduct cold calls to engage with our existing merchants.
• Follow up diligently with non-transacting customers to understand their needs, identify potential issues, and provide effective solutions to reactivate their accounts.
• Serve as the customer service contact for all POS merchants, addressing inquiries, resolving issues. and ensuring a high level of merchant satisfaction.
• Maintain comprehensive records of all merchant interactions and sales activities.
• Collaborate effectively with internal teams to escalate and resolve complex merchant issues.

Qualifications and Skills:

• Professional proficiency in English, both written and spoken, is essential.
• Fluency in Tamil will be a significant advantage.
• A strong understanding of digital products and the banking industry.
• Demonstrated experience in a customer-facing role. preferably in sales, business development, or customer service
• Ability to work independently and manage time effectively to achieve targets.
• Strong problem-solving skills and a can-do attitude to overcome challenges
• Males are encouraged to apply Freshers are also welcome to apply

What We Offer:

• Competitive salary
• A collaborative and supportive work environment.
• Exposüre to cutting edge digital products and the evalving financial technology sector