itpro.lk

applicants

Company Description

CALL IT SUPPORT is Sri Lanka's leading IT support team based in Dematagoda. We specialize in providing comprehensive support services ranging from basic computer to server repair and maintenance, ensuring the confidentiality, integrity, and availability of your data at all times. With a focus on Information, Communication, Technology, and Security (ICTS) support, we offer on-call, online, and on-site assistance with local support and global knowledge.

Role Description

This is a full-time on-site role for a Technical Support Engineer - Level 1 at CALL IT SUPPORT in Dematagoda. The Technical Support Engineer will be responsible for providing technical assistance and support to customers, troubleshooting hardware and software issues, and delivering exceptional customer service on various IT support tasks.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills
• Customer Support and Customer Service skills
• Ability to adapt to new technologies and tools
• Strong problem-solving abilities
• Excellent communication and interpersonal skills
• Previous experience in a similar role is a plus
• Relevant certifications in IT support or related fields

Send your CV to hrm@callit.support