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Intern - Application Support
VitalHub Innovations Lab
in Colombo,
Full-time
• posted on 28 Mar 2025
Start your career in IT as an Application Support Intern and gain hands-on experience working with international clients and troubleshooting real-world tech issues.
Key Responsibilities
- Work on 24/7 operations, including local holidays and weekends. Roster basis shifts will be allocated. (Morning [4.30am -12.30pm] / Day [11.00am – 8.00pm] / Night [7.30pm – 4.30am]).
- Work with international clients and the internal development teams to troubleshoot and resolve issues in the VitalHub product suites.
- Ensure compliance for given SLAs and OLAs.
Qualifications & Experience
- Undergraduate in Computer Science, IT or equivalent qualification.
- Excellent communication, presentation, interpersonal and negotiation skills with ability to converse with clients in other countries.
- Strong analytical, problem-solving, and decision-making skills with ability to troubleshoot issues on the applications and their environments.
- Possess relevant computer literacy.
- Knowledge with SQL is an added advantage.
- Ability to work independently with an open and flexible mindset.

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