itpro.lk

applicants

Role Overview:

• Provide technical support to clients, resolving issues related to hardware, software, and network systems.
• Troubleshoot and resolve technical issues via phone, email, or remote support tools.
• Act as the main point of contact for customers’ technical needs and ensure timely resolution of issues.
• Collaborate with internal teams to escalate and resolve complex technical problems.
• Maintain and update system documentation, including troubleshooting guides and knowledge base articles.

Requirements:

• Hands-on experience in technical support or IT support roles.
• Strong understanding of hardware, software, and networking technologies.
• Excellent troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and prioritize support requests.
• BSc degree in Computer Science, Information Technology, or a relevant field (or equivalent experience).