itpro.lk

applicants

KIU Campus is a dynamic and growing organization dedicated to providing top-notch IT solutions. We are looking for an enthusiastic Associate IT Support professional to join our team and assist in maintaining our IT infrastructure, supporting users, and troubleshooting technical issues.

Key Responsibilities:

• Provide first-level technical support for hardware, software, and network-related issues
• Respond to and resolve IT support tickets in a timely manner
• Install, configure, and maintain computer systems and peripherals
• Assist in managing user accounts, permissions, and access controls.
• Troubleshoot and resolve connectivity issues, including Wi-Fi and VPN

Additional Qualification:

• 1-2 years of experience in IT support or a similar role
• Basic knowledge of Windows/Mac operating systems, Microsoft Office Suite, and networking fundamentals.
• Strong troubleshooting and problem-solving skis
• Excellent communication and interpersonal skits.
• Ability to work independently and as part of a team.
• Customer-oriented mindset with a proactive approach to Il support.

Preferred Skills :

• Knowledge of cloud-based platforms (Microsoft 365, Google Workspace).
• Familarity with Active Directory and basic server administration.

Salary: Negotiable

Apply within 07 days of this advertisement.