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Bileeta (Pvt) Ltd is an award-winning Technology Company that takes pride in developing innovative Enterprise Solutions to empower various industry landscapes with a focus on offering better experiences for the communities we serve.

As a Support Engineer, you will leverage your financial expertise to assist clients in resolving technical and system-related issues. Your role will combine problem-solving, technical understanding, and client management, ensuring the successful implementation and ongoing support of our solutions.

Qualifications and Experience We're After

• Part qualifications in finance or related fields such as CIMA, CMA, ACCA, CA,
• 1-1.5 years of experience in Finance, Auditing, Operations, or System Implementations.
• Basic knowledge of accounting concepts and financial standards is essential.
• Exposure to financial auditing, finance operations, or ERP systems as a user is an added advantage.

Your Key Roles and Responsibilities

• Provide timely and effective technical and financial process-related support to clients.
• Manage and address client requirements for ongoing projects with precision and professionalism.
• Escalate unresolved queries to the appropriate level of support.
• Identify and track issues, ensuring they are routed to the correct resources.
• Update support records and generate activity reports.
• Guide customers through the problem-solving process with clarity and patience.
• Follow up with clients, provide feedback, and ensure efficient and satisfactory resolution of issues.
• Maintain proper documentation and closure of all support cases.

We encourage applications from all qualified candidates who are interested in joining our team. Help us make a difference in the technology industry and contribute to our vision of enriching people's live through innovation and excellence

If you meet the above qualifications and are passionate about contributing to Bileeta's growth, please send your resume to careers@bileeta.com within 7 days of this advertisement