itpro.lk

• IT and General
• Software Development
• Quality Assurance
• Mobile Development
• Design and Creative
• Management and Business
• AI and Data
• Digital Marketing
• Web Development
• Hardware and Networking
• Academic
• Internship

• Companies
• Subscribe

Be the first to apply!

Senior Engineer - IT Support

Job Profile

Selected ondidate will be responsible for,

• Ensure IT operations and processes within the support center comply with regulatory and industry standards, including PCI-DSS, ISO 27001, and ISO 20000. Manage the preparation for IT audits, address audit findings promptly, and implement necessary changes to maintain compliance.
• Oversce endpoint security across bank IT assets (desktops, laptops, touchpoints) using tools like Endpoint Detection and Response (EDR).
• Maintain antivirus and other endpoint security measures to ensure a compliance rate of 99% across all systems.
• Manage and maintain the bank's ATM and CRM networks to ensure 99% uptime across all locations.
• Lead and oversee the IT support services team to ensure efficient IT support operations and prompt issue resolution. Continuously optimize IT processes to enhance service delivery and operational efficiency.
• Lead IT-related projects, ensuring timely completion within the allocated budget.
• Collaborate with cross-finctional teams to achieve project goals.
• Identify areas for improvement in IT operations and implement changes to enhance efliciency and performance.

Applicant's Profile

• Bachelor's degree in information technology, Computer Science, or a related field from a reputed university.
• 3-5 years of hands-on experience in IT compliance, endpoint security management, and ATM/CRM network management.
• Comprehensive knowledge of regulatory standards, including PCI-DSS, ISO 27001, and ISO 20000.
• Proficiency in endpoint protection tools, EDR systems, and patch management technologies.
• Strong leadership skills to manage IT support teams and foster collaboration.
• Excellent communication and coordination skills to interact effectively with internal and external stakeholders.
• Proven ability to manage IT projects from initiation to completion, ensuring adherence to deadlines and budgets.
• Strategic Thinking, Analytical and Problem-Solving Skills
• Attention to Detail, Ability to Work Under Pressure
• Team Leadership and Customer Focus

Apply now to careers@cbctechsol.com to embark on an exciting career journey!!

CBC Tech Solutions Limited is an equal opportunity company. Our selection décisions are based solely on evidence of suitability demonstrated throughout the selection process, and not influenced by race, gender, marital status, disability, age, religious belief, or sexual orientation.