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applicants

Associate - IT Helpdesk and Technical Support

Job Profile

The selected candidate will be responsible for,

• Provide first-level technical support to end-users via phone.
• Perform advanced troubleshooting on the Core Banking System and other front-end systems associated with end-user computing.
• Follow up with customers to ensure full resolution of issues.
• Handle vendor-related issues as reported.
• Escalate complex problems to senior IT staff when necessary.
• Perform software installation, updates, and configuration.
• Update and patch operating systems and software applications.
• Troubleshoot network connectivity issues.
• Diagnose and resolve issues with Windows 10 and Windows 11 operating systems.
• Adhere to and enforce IT security policies and procedures.
• Implement security measures to protect data and systems.

Applicant's Profile

• Higher Diploma in Computer Science, IT, or a related field (NVQ Level 5 or above) from a reputable institute or university.
• 1-2 years' experience in IT support processes, preferably in the Banking and Finance sector or a related field.
• Foundational knowledge of IT systems, including hardware, software, and networking with basic troubleshooting skills for laptops, desktops, and mobile devices.
• Demonstrated ability to learn and adapt quickly to new technologies and processes with a passion for continuous learning and improvement in IT skills.
• Excellent problem-solving skills to effectively address technical challenges.
• Strong communication and interpersonal skills for effective interaction with stakeholders and team members.
• Ability to collaborate across departments and work with diverse teams.
• Professional and focused mindset to deliver courteous and efficient support.

Apply now to careers@cbctechsol.com to embark on an exciting career journey!!

CBC Tech Solutions Limited is an equal opportunity company. Our selection décisions are based solely on evidence of suitability demonstrated throughout the selection process, and not influenced by race, gender, marital status, disability, age, religious belief, or sexual orientation.