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applicants

Trainee - IT Helpdesk Support

Job Profile

The selected candidate will be responsible for,

• Efficiently address and resolve support requests, coordinating with vendors when necessary to ensure timely resolution.
• Provide day-to-day IT support to stakeholders, including remote and phone assistance for technical inquiries.
• Offer technical support for both software and hardware systems, including banking-specific applications.
• Assist in setting up, configuring, and maintaining computer systems and networks to ensure optimal functionality.
• Collaborate with cross-functional teams to identify and resolve operational challenges, contributing to seamless IT service delivery.
• Diagnose and resolve hardware and software issues for various devices, including laptops, desktops, and mobile devices.
• Support end-users by troubleshooting technical issues and providing guidance on IT processes and systems.

Applicant's Profile

• Diploma or Higher Diploma in Computer Science, IT, or a related field, NVQ Level 4 or above from a reputable institute or university.
• Foundational knowledge of IT systems, including hardware, software, and networking. Basic troubleshooting skills for laptops, desktops, and mobile devices.
• Demonstrated ability to learn and adapt quickly to new technologies and processes with a passion for continuous learning and improvement in IT skills.
• Excellent problem-solving skills to identify and address technical challenges effectively.
• Strong communication and interpersonal skills to interact with stakeholders and team members.
• Ability to work with diverse teams with the ability to collaborate across departments.
• Focused mindset with the ability to deliver support in a professional and courteous manner.
• Basic understanding of IT support processes in the Banking and Finance sector is an added advantage.

Apply now to careers@cbctechsol.com to embark on an exciting career journey!!

CBC Tech Solutions Limited is an equal opportunity company. Our selection décisions are based solely on evidence of suitability demonstrated throughout the selection process, and not influenced by race, gender, marital status, disability, age, religious belief, or sexual orientation.