itpro.lk

applicants

Trainee Customer Support

An ISO 9001 certified, leading software development company is seeking a talented and energetic individual to support our software users and ensure they have an exceptional experience.

Are you an enthusiastic individual looking to start your career in customer support? We are hiring a Trainee Customer Support Specialist to join our dynamic team in Kandy!

Responsibilities:

• Promptly respond to customer inquiries via phone, email, or chat.
• Provide guidance and troubleshoot issues related to our software products.
• Collaborate with team members to ensure excellent customer service.

Qualifications:

• Excellent communication and interpersonal skills.
• A proactive, problem-solving attitude.
• Basic Computer Knowledge
• Willingness to learn and adapt quickly.

What We Offer:

• Comprehensive training and mentorship
• Opportunities for career development.
• A collaborative and supportive work environment
• Competitive salary and benefits package.