2
applicants
Product Support Engineer
at Vetstoria in Colombo, published on 24 Oct. 2024
Key Responsibilities
- Handle full ticket lifecycle: Investigate, resolve, and ensure customer satisfaction
- Manage inquiries via a support system
- Advocate for customers and push for product improvements
- Become a pet care industry expert
- Support your colleagues and help maintain high-quality standards
Qualifications
- 2+ years in tech support or client services (SaaS, iOS, Android)
- Strong communication, prioritization, and multitasking skills
- Passionate problem solver who turns neutral customers into happy ones
- Bonus: Experience with Freshdesk, Zendesk, Jira, Google Suite, Salesforce, Slack
- This role supports US customers, so night shifts are required.
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