applicants

Key Responsibilities

• Handle full ticket lifecycle: Investigate, resolve, and ensure customer satisfaction
• Manage inquiries via a support system
• Advocate for customers and push for product improvements
• Become a pet care industry expert
• Support your colleagues and help maintain high-quality standards

Qualifications

• 2+ years in tech support or client services (SaaS, iOS, Android)
• Strong communication, prioritization, and multitasking skills
• Passionate problem solver who turns neutral customers into happy ones
• Bonus: Experience with Freshdesk, Zendesk, Jira, Google Suite, Salesforce, Slack
• This role supports US customers, so night shifts are required.