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Product Support Engineer Full-time

at Vetstoria in Colombo, published on 24 Oct. 2024

Key Responsibilities

  • Handle full ticket lifecycle: Investigate, resolve, and ensure customer satisfaction
  • Manage inquiries via a support system
  • Advocate for customers and push for product improvements
  • Become a pet care industry expert
  • Support your colleagues and help maintain high-quality standards

Qualifications

  • 2+ years in tech support or client services (SaaS, iOS, Android)
  • Strong communication, prioritization, and multitasking skills
  • Passionate problem solver who turns neutral customers into happy ones
  • Bonus: Experience with Freshdesk, Zendesk, Jira, Google Suite, Salesforce, Slack
  • This role supports US customers, so night shifts are required.

Notice: This job advertisement was posted over 2 months ago. Please verify with the employer for current availability and details, as positions may have already been filled or updated.


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