itpro.lk

applicants

If you think you have what it takes to excel in a fast-paced, fun, rewarding work environment, please send us your CV to careers@arimaclanka.com.

Duties and Responsibilities:

• Provide first-level technical support to users.
• Assist in monitoring system performance and network operations to detect and troubleshoot issues proactively.
• Diagnose and resolve problems, including user access, system errors, and connectivity issues.
• Respond to tickets raised by users through the help desk system, ensuring timely issue resolution and proper escalation when necessary.
• Maintain accurate records of system configurations, troubleshooting steps, and support requests.
• Provide guidance to end users on software applications, system updates, and general IT best practices.
• Assist in deploying patches and updates for software, operating systems, and security tools.
• Work closely with senior engineers and IT teams to escalate and resolve complex technical issues.
• Find out the type of issues that are persistent and undertake analysis with a view of finding permanent remedies for them.
• Always work close to your customers; always ensure that you convey the message clearly, are polite and solve problems quickly.
• Excellent problem-solving abilities with attention to detail.
• Strong communication and interpersonal skills to work with clients and team members.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Customer-focused mindset with a commitment to providing high-quality support.

Qualifications and Skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 1-2 years of experience in IT support, system administration, or technical support roles.
• Exposure to common operating systems (Windows, Linux/Unix).
• Familiarity with ticketing systems (e.g. Jira) is a plus.
• Proven experience troubleshooting complex technical issues in OS, software, networking, or system environments.
• Experience with databases (SQL, MySQL, Oracle).