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Product Implementation Engineer 
at Life at Vetstoria 
in Colombo,
published on 24 Jan. 2024
About the job
As an Implementation Engineer, you play a pivotal role in the seamless onboarding process of clinics onto the Vetstoria online booking platform. Your responsibilities encompass the platform's setup, configuration, and rigorous testing. In addition to troubleshooting technical issues, you ensure clinics experience a smooth transition during onboarding.
Apply if you're excited to:
Stay current with the latest process improvements and features in Vetstoria and Petvisor products and services.
Submit and monitor escalated integration or product failures, collaborating with relevant parties until resolution.
Follow the set standard operating procedure meticulously, meeting assigned Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Handle the onboarding process efficiently, providing timely solutions and alternatives while ensuring swift resolution through effective follow-up.
Take charge of configuration and follow-up calls for designated onboarding accounts.
Maintain accurate client information, ensuring data consistency across the Vetstoria system, CRM, and relevant documents.
About You:
Hold a Diploma in Information Technology or an HND in Computer Science or Business IT.
1 or more years of experience in customer service, preferably in Software as a Service (SaaS).
Demonstrate a willingness to work during US Hours, from 7 pm to 4 am in the Sri Lanka Time Zone.
Exhibit exceptional written and verbal English communication skills for seamless interaction with clients, third-party providers, and internal teams.
Showcase experience working with CRM systems (Hubspot, Salesforce, Zendesk, etc.) and project management software (Jira, Smartsheets, Asana, etc.).
Benefits & Perks:
Competitive base salary
USD pegged remuneration
Work in a focused but fun team environment
Long-term career growth opportunities
Additional benefits like formal and informal training programs, workshops, health insurance, etc.
Hybrid working environment
About the job
As an Implementation Engineer, you play a pivotal role in the seamless onboarding process of clinics onto the Vetstoria online booking platform. Your responsibilities encompass the platform's setup, configuration, and rigorous testing. In addition to troubleshooting technical issues, you ensure clinics experience a smooth transition during onboarding.
Apply if you're excited to:
- Stay current with the latest process improvements and features in Vetstoria and Petvisor products and services.
- Submit and monitor escalated integration or product failures, collaborating with relevant parties until resolution.
- Follow the set standard operating procedure meticulously, meeting assigned Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Handle the onboarding process efficiently, providing timely solutions and alternatives while ensuring swift resolution through effective follow-up.
- Take charge of configuration and follow-up calls for designated onboarding accounts.
- Maintain accurate client information, ensuring data consistency across the Vetstoria system, CRM, and relevant documents.
About You:
- Hold a Diploma in Information Technology or an HND in Computer Science or Business IT.
- 1 or more years of experience in customer service, preferably in Software as a Service (SaaS).
- Demonstrate a willingness to work during US Hours, from 7 pm to 4 am in the Sri Lanka Time Zone.
- Exhibit exceptional written and verbal English communication skills for seamless interaction with clients, third-party providers, and internal teams.
- Showcase experience working with CRM systems (Hubspot, Salesforce, Zendesk, etc.) and project management software (Jira, Smartsheets, Asana, etc.).
Benefits & Perks:
- Competitive base salary
- USD pegged remuneration
- Work in a focused but fun team environment
- Long-term career growth opportunities
- Additional benefits like formal and informal training programs, workshops, health insurance, etc.
- Hybrid working environment
Notice: This job advertisement was posted over 9 months ago. Please verify with the employer for current availability and details, as positions may have already been filled or updated.
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